Official Customer FAQ & Business Policies

JJD CREATIONS

OFFICIAL CUSTOMER FAQ & BUSINESS POLICIES

Ordering • DTF/UV DTF • Rush Orders • Turnaround • Pickup • Artwork • Cancellations

PLEASE READ BEFORE ORDERING, ESPECIALLY DURING THE HOLIDAYS!

JJD CREATIONS is a ONE-PERSON business. I appreciate every order and customer, but clear expectations help me provide quality work and timely service. Please respect the process!

1. BUSINESS HOURS & TURNAROUND

Hours: Monday–Friday, 8 AM–5 PM.

DTF cutoff: 12 PM NOON. UV DTF cutoff: 11 AM. Both services operate Monday–Friday.

Turnaround begins when payment, correct order details, quantities, measurements, and print-ready artwork are received. Orders after cutoff enter the next business day's production queue. Customers are notified when orders are READY; do not arrive before that notification.

DTF estimated pickup schedule (around 6:30 PM):

• Monday: by noon → Tuesday; after noon → Wednesday.
• Tuesday: by noon → Wednesday; after noon → Thursday.
• Wednesday: by noon → Thursday; after noon → Friday.
• Thursday: by noon → Friday; after noon → Monday.
• Friday: before 12 PM noon → Monday; 12 PM noon or later → Tuesday.

UV DTF estimated completion schedule:

• Monday: by 11 AM → Tuesday; after → Wednesday.
• Tuesday: by 11 AM → Wednesday; after → Thursday.
• Wednesday: by 11 AM → Thursday; after → Friday.
• Thursday: by 11 AM → Friday; after → Monday.
• Friday: by 11 AM → Monday; after → Tuesday.

UV DTF: NO rush, weekend processing, or guaranteed same-day orders.

ALL completion dates and times are ESTIMATES, NOT GUARANTEES. DTF's 6:30 PM is an estimated completion time, not a pickup appointment. Earlier completion sometimes happens, but is never promised. Holidays, closures, high volume, artwork problems, or equipment issues may cause delays.

2. ORDERING & PAYMENTS

Q1. Can I order by text? Please order at JJDCREATIONS.com. Manual invoices may be available when necessary, but they may be delayed and are NOT covered by normal turnaround estimates.

Q2. When does turnaround begin? Only when your order is complete, paid, and includes all correct details and usable artwork. Missing information or ordering after cutoff causes delays.

Q3. Can I add items later? Added items may require a separate order with a different completion date. Do not assume they can join a job already in progress.

Q4. Can I change my order? Contact me immediately. Once production begins, changes may not be possible; accepted changes may extend turnaround. REVIEW BEFORE CHECKOUT!

3. ARTWORK & PRINTING

Q5. What if I select the wrong image, size, or quantity? YOU are responsible for checking artwork, measurements, quantities, and selections. YOUR DESIGN PRINTS EXACTLY AS SUBMITTED. Know your measurements!

Q6. What if my artwork is blurry? Low-resolution or pixelated artwork may print poorly. Submit clean, high-resolution, print-ready files; TRUE TRANSPARENT PNG is preferred.

Q7. Will you fix or resize my image? No automatic edits, resizing, cleanup, or background removal. Artwork prints as provided, at the measurements selected. Ask about artwork assistance BEFORE ordering; fees may apply.

Q8. DTF vs. UV DTF? DTF is for apparel and compatible fabrics using heat/pressure. UV DTF is for compatible smooth, hard surfaces (such as certain cups, glass, or acrylic). They are NOT interchangeable.

Q9. Will colors match my screen? Not necessarily. Device settings, materials, and printing can cause slight differences; exact color matching is not guaranteed.

4. PRODUCTION, DEADLINES & PROCESSING SERVICES

Q10. What if equipment malfunctions? Unexpected production issues can cause delays. I will provide an update about significant delays when possible. All turnaround times remain estimates.

Q11. Is my event deadline guaranteed? NO. Tell me your deadline BEFORE placing an order. Ordering does not guarantee completion before an event; please plan ahead.

What is the difference between Standard, Rush, Weekend, and Weekend Rush processing?

STANDARD — FREE: Normal processing. Your order follows our regular business-day turnaround schedule and applicable cutoff times. No rush or weekend processing is included. Refer to the schedule above for your estimated ready day, and wait for your READY notification before pickup.

RUSH — $15: Faster completion. For DTF orders needed sooner than their normally scheduled completion time, including requests for same-day service or completion within a few hours. Rush availability and your requested completion time must be confirmed by text at 334-929-8338 before placing and paying for your order. Paying the rush fee does NOT mean immediate service.

WEEKEND SERVICE — $15: Day of service. For approved DTF production or fulfillment outside our normal Monday–Friday operating days. This fee covers weekend service only, NOT faster processing. Weekend service is subject to availability and must be approved before payment.

WEEKEND RUSH — $30 TOTAL: Speed + day of service. For DTF orders requiring BOTH weekend production AND expedited printing. The total includes a $15 weekend service fee plus a $15 rush fee because you are requesting two additional services. Weekend rush availability and your requested completion time must be approved before payment.

Rush and weekend services apply to DTF orders only. UV DTF orders are NOT eligible for rush or weekend processing. Standard pickup of an order that is already ready does not require a weekend production fee. Always wait for your READY notification before pickup.

Q12. Does a $15 rush fee mean immediate printing? NO! RUSH IS EXPEDITED, NOT INSTANT. 

TEXT BEFORE ORDERING: Ask whether your requested rush pickup time is possible. An estimate given at 10 AM may change if you order at 11 AM; a time is NOT held without a confirmed order. If rush service is approved, order online, select/pay the applicable processing-service fee ($15 Rush or $30 Weekend Rush), add your requested pickup time in order notes, and WAIT for the READY notification. Paying without confirming availability does NOT guarantee your deadline.

5. PICKUP & NOTIFICATIONS

Q13. How do I find my order? EVERY ORDER IS LABELED WITH THE CUSTOMER'S NAME. PLEASE PICK UP ONLY YOUR OWN ORDER! Check the name and take only your package from the designated pickup box. Do not open, move, or remove anyone else's order.

Q14. Can I pick up after hours, even at 9 PM? YES! Once notified READY, your order remains in the pickup box until you collect it. You do NOT need to call or text for pickup permission.

EXCEPTION: Significant/severe weather (NOT ordinary rain). To protect orders, I may bring uncollected packages inside, temporarily stopping after-hours pickup. They return to the box at 8 AM the following morning, weather permitting.

Q15. What if I take the wrong order or something is missing? Contact me immediately with your order number and details. Verify your name before taking a package; I will review the issue and determine next steps. Several Cameras are recording 24/7.

6. CANCELLATIONS & ORDER ISSUES

Q16. Can I cancel after paying? Request cancellation immediately if printing has NOT begun. NO CANCELLATIONS ONCE PRINTING HAS BEGUN.

Q17. What if there's a printing issue? Send your order number, description, and clear photos. I will review whether the issue came from production or the artwork submitted. REMEMBER: designs print as submitted.

Q18. What if a transfer is damaged during pressing? Correct heat, pressure, peeling, and application instructions matter. Customer application errors are not the same as verified print defects. Know before you press. 

7. ADDITIONAL POLICIES

SAME-DAY: Some orders have recently been completed SAME DAY, but this is a COURTESY WHEN POSSIBLE, NOT A GUARANTEE. Previous quick service does not promise the same turnaround for your next order. Follow the official schedule.

COMMUNICATION: I handle EVERY task myself—messages, artwork, printing, packing, and pickup. Repeated calls/texts, duplicate messages across platforms, unnecessary status checks, and texts just announcing an order, slows down production. I appreciate genuine questions, but please allow response time, avoid repeated inquiries during normal turnaround, and respect production hours. A delayed reply does not mean your order was forgotten. LESS PHONE TIME = MORE PRINTING TIME!

ORDER CONFIRMATIONS: I receive online order notifications automatically. NO need to text or call just to say you ordered. Wait for your READY notification before picking up.

AFTER-HOURS CONTACT: Regular hours are Monday–Friday, 8 AM–5 PM. I do NOT respond to calls/texts after 5 PM. Possible exceptions for TEXTS about rush availability or existing-order issues depend on my availability; replies are NOT guaranteed. AFTER-HOURS PICKUP IS NOT THE SAME AS AFTER-HOURS CUSTOMER SERVICE.

WEEKEND SERVICE: Approved weekend DTF service is $15; approved Weekend Rush is $30 total ($15 weekend service + $15 rush). Weekend service alone does NOT include expedited printing. Confirm availability before payment. UV DTF has NO weekend processing. See the processing-service explanations above.

HOLIDAY REMINDER: Holiday demand may mean longer waits, limited rush openings, or changed fulfillment dates. Orders around closures enter the next available business-day schedule.

YOUR LAST-MINUTE DEADLINE DOES NOT MAKE YOUR ORDER MY NEXT ORDER. ORDER EARLY!

A MESSAGE FROM ME 💜

ONE PERSON. MULTIPLE ORDERS. QUALITY WORK.

I value every customer and work hard to complete orders quickly without skipping the care each deserves. Your deadline matters, and so do the customers ahead of you. Thank you for respecting my policies, minimizing unnecessary interruptions, and supporting JJD CREATIONS.

QUALITY TAKES TIME. RUSH TAKES PLANNING. RESPECT GOES BOTH WAYS!

ORDER: JJDCREATIONS.com

TEXT: 334-929-8338